Holiday Content Tips
For many businesses, the holiday season is crucial! So, what can you do for your business to make sure you maximise over this period and aren't missing out? Fear not, we have you covered with eight essential tips to Hype up your holiday content.
1. Get started now!
The second-best time to start thinking about your Christmas strategy is today; the best time was yesterday. We can't stress this enough; you need to get everything started now. Pushing digital marketing campaigns to their limit requires performance data to work with, and by leaving your campaigns until the last minute, you will never know what the full potential was. Get your campaigns live ASAP so that you can learn what works best for your market; then when the time is right to ramp up your efforts, you can rest assured that your money is in the right place.
2. Diversify your strategy
This is the best time of year to bring new marketing efforts into the mix. With the increased traffic and purchase intent, you can't go wrong by jumping into new segments and expanding your efforts. Make a checklist and ensure you have considered the following:
- Google AdWords
- Google Shopping ads
- Facebook advertising
- Outreach and native advertising
- Instagram advertising
- Email marketing
- Social media posting/strategy
These are all platforms that can have a direct impact on your web traffic.
3. Think about your customer's journey
It is becoming more widely known that the typical customer journey involves multiple visits to your website/socials before a purchasing.
Put yourself in a consumer's shoes for a moment: would you purchase from a website straight away? Or would you try and price match somewhere else? Maybe you are just browsing on your phone on lunch and might look at completing the transaction later. It can be confusing, but the good news is that most of this information is readily available with Google Analytics.
There are several things you can do to help your customers complete their journey: Display remarketing, Abandon cart emails, Offer free shipping & Other promotional codes/offers
When you find out why/when your customers are dropping off, then you can take the necessary steps to make their customer journey more comfortable and reduce friction. You can also do this in physical stores and businesses, pretend to be a customer and navigate the store, interact with staff and think outside the box.
4. Set goals and forecast
How are you going to smash your goals if you haven't set them? Take a moment to think about what sales figures would make you happy. Got it? Now, let's backtrack and work out how many people you need to get to your site/shopfront to make this a reality.
Time for some algebra:
website traffic needed = (target revenue)/(conv. rate * average transaction value).
Once you have this worked out, you can forecast how much you need to spend on advertising to get the required traffic to your site over this period. If math isn't your thing, drop us a line, and we will happily work this out for you.
5. Reach out to last year's customers
People are creatures of habit. Reach out to last year's customers through email marketing or Facebook custom audience campaigns to win them back for the second year in a row. If they liked your products last year, then they will be likely to buy from you again. Just make sure to show off your new products and consider sweetening the deal with a great offer.
Quick note. The most significant advantage to small business is that you can make the customer experience unique and special without the "big box" hoops to jump through. Think about this and make your customers feel like the money they spend with you means more than the service or product they are buying, show them how happy it makes you!
Let's be honest: with all the competition fighting for customers, it's going to get ugly out there. What are you going to do to differentiate yourself? A promotion should be designed to address a potential issue that your customer is facing. For example, consider running a free express postage campaign or gift wrapping the final fortnight before Christmas, so your customers are confident their gift will arrive on time. A limited or exclusive offer will work best to create a sense of urgency.
7. Be seen on social
Don't just rely on people coming to you. Now is the time to be seen and start getting in front of your potential customers. A great way to get in front of your target demographic is through social media; particularly paid advertising.
It will often take five to six impressions for a potential customer to start recognising your brand, so apply marketing liberally. Some of the most successful campaigns in recent years turned unknown brands into household names by relentlessly pursuing reach across social networks.
8. Gift cards
Some people are tough to shop for, and you know they are just faking enthusiasm when they open your hard-thought gift every year. You know the type: incredibly picky, has everything. Take the stress away and make both parties happy by offering gift cards on your website!
But wait, there's more! When you think all the craziness is over, the biggest online shopping day of the year rears its ugly head: Boxing Day. Advice: have a rock-solid plan in place, keep hydrated and hang on for dear life. If you end up implementing some tips from this list, you should do fine, but if you want to level up, refer to point #1 and get started now!